- SHIPPING & RETURNS▼
- making / delivery term
All of Mzuu's item begin production After the customers order the item. Generally, It will take time about 5-10 days.
It will take a longer than normal item's production time, If you want to apply options, especially, change the size, carving a name on item and production by order item.
The item cannot be refunded and returned. Please check the item carefully.
We are carefully checking quality and inspection the products. however, we are responsible for exchange which defective product.
Please let me know when you return the item.
※ [mzuu]contact for an email address.
- For Cancellation
You may cancel the order through e-mail application before shipment.
If you purchase with non-deposit account,you can cancel order in my homepage by yourself before payment.
If you'd like to cancel order for your own will after shipment,buyer has to bear the shipping fee back and forth.
- For return and replacement
If you need to exchange/return goods,please contact us via email or board for application within 7 business days after arrived the product.
Under the condition of inappropriate size,you can exchange when stock is available.
Exchange/refund caused by a change of buyer's will,we may charge you handling fee and buyer is responsible for shipping fee back and forth.
As soon as your application is confirmed,we will inform you corresponding cost.
Seller is responsible for shipping fee if product is not described as advertisement,defective goods,shipped incorrectly item.
※ In addition, exchange/return is carried out as per terms&policy.
- Case of impossible return
non-defective, shipped correctly item
Doesn’t have any reason for return
customer tear off the tag, label and price from the product.
All the items must be unworn and in same condition it was received
Any scratch and damage by customer
Products must be returned in the original box or packing
If you have not follow the return schedule
For same categories goods,please copy the original item or damaged package